Live Arrival Guarantee
Well over 99% of the corals and fish we ship arrive alive and healthy. However, in the unlikely event that something does happen, be assured that all livestock are backed by our live arrival guarantee. We will provide store credit for any item that arrives DOA. Notify us immediately if any item is DOA, and a clear photo must be sent to us within 2 hours of signing for delivery.
For fish: Please inspect your fish prior to opening the bag and ensure it is swimming actively. If there are any concerns, take a picture and contact us as soon as possible, and no later than 2 hours after delivery. We require a clear picture of the fish in the bag for credit. Once you've opened the bag and begun acclimation, it is your responsibility to keep the fish healthy.
DOA policy only applies to items that are delivered first attempt, on time. We do our best to ensure that your animals are packed for the weather conditions they will encounter, and will not ship if inclement weather is predicted along the path of travel. However, we can not be held liable for shipping delays due to weather or the shipping company.
We will credit the purchase price only. No refunds on shipping charges.